Return Policy:
We pride ourselves in offering a simple and flexible return policy, we don’t have a Restocking Fee and we allow returns for up to 30 Days! However, we ask you to please follow our policies below. Since we do not sell used (smell, scuffs, smoke, etc) or damaged products (missing parts, scratched, dented, etc), we can only accept returns on products that are ready to be re-sold as you would expect to receive it from us.
Electrical Products and Hard Parts:
Electrical products cannot be returned for any reason, only a warranty claim can be established. Contact us for assistance with a warranty claim.
Any part or tool that has been used or shows signs of installation is non-returnable
Any part or tool that is missing box or box has been damaged is non-returnable
Apparel & Helmets:
All helmets and apparel must include original bag and box, attached tags and all accessories included with the packaging. If the item is not received in 100% original condition, it will be sent back to the customer.
Use our shipping packaging to ship back the item, do not use the original manufacturer’s box.
Exchanges:
We do not process exchanges, you can place a new order for the replacement item you need and if it qualifies for free shipping, you’ll receive free shipping on that order. If you have sent back a return item, that will be processed separately and refunded to your original payment method. If you prefer a store credit, you can let us know doing the RA# request.
Warranty:
We do not offer a warranty ourselves or have any influence in the decision, but in most cases we can help our customers in filing a warranty with the manufacturer.
Each manufacturer determines what is covered under warranty, you can contact the manufacturer directly for exact policy information.
Shipping costs back and forth are not covered by any manufacturer and the process could take from 2-6 weeks.
Damaged Items:
If you have received a damaged item, contact us immediately. It is important to hold on the shipping box, as the carrier will likely ask to see it. We will assist you in establishing a claim with the shipping carrier.
Requesting RA#:
Contact us via our contact form or phone to request an RA#. Once you receive the number, ship the product back to the address below.
RagingMoto RA#XXXX
2326 W 80th St Suite 1
Hialeah, FL 33016
Refunds:
Once we receive your return, we’ll inspect it and refund your original payment method within 24-48 hrs. Please allow up to 10 days for your credit card to reflect the refund.
Shipping costs or Return shipping costs are not refundable.
Contact Information:
Phone: 1-888-448-4655
Email: support@ragingmoto.com
Contact Us Now
